SAP CX
Infobahn’s CX practice enables organizations to deliver exceptional customer experiences by supporting business processes ranging from marketing, sales, service, e-commerce and the management of customer master data across multiple channels.
We help organizations drive innovation, agility and market differentiation, resulting in revenue creation and cost reduction. We have a range of unique and rapid CX offerings, accelerators and an innovative delivery methodology to enable a connected customer journey.
Leveraging SAP’s extensive and rapidly expanding suite of CX (C/4HANA) industry-leading cloud software, our team will work closely with you to deliver excellent customer experiences.
Delivering Transformative to Build Long-lasting Relationships
Our view of SAP CX is platform-centric, influencing our approach to all services related to customer experience — be it a greenfield implementation, upgrade or migration to the cloud, enhancements and support, or consulting and advisory services.
We approach the core as a scalable digital platform capable of providing solutions to all the digital engagement needs of the organization — across brands, geographies and business units.
Advisory services
Our cross-industry global SAP customer experience experts draw on our 20+ years of consulting experience to assist you with business process re-engineering, roadmap creation and architectural advice.
CX implementation and support
- We offer brownfield and greenfield implementations of both on-premise and cloud-based SAP CX software implementations and a mix of both
- Experienced, certified consultants with an average of 7+ years’ experience, trained in our hybrid agile methodology for quick, low-risk implementations
- Proprietary tools, pre-packaged software offerings and accelerators to fast-track your implementation
- Offshore CX testing factory using automated tools
- Support, migrate and upgrade your existing software implementations to ensure you have an uninterrupted and stable environment
- B2C retail accelerator template
- B2B parts accelerator template
- SCP digital portal accelerator template
- SAP service cloud implementation accelerator
- SAP sales cloud implementation accelerator
- Athena CX enablement platform
Move to cloud assessment
- Digital customer experience roadmap assessment
- Hybris On-premise to SAP commerce cloud assessment
- SAP CRM move to SAP sales and service cloud assessment
- Remote service centre assessment templates
- Service cloud assessment templates
Migrate to cloud
- SAP commerce/Hybris commerce to SAP commerce cloud CCV2
- SAP CRM to SAP sales and service cloud
SAP CPQ
- Specialist SAP CPQ integration skills to integrate with S/4 and C/4
Platform upgrades
- SAP commerce/Hybris commerce
Experience management – Qualtrics
- Customer, employee, brand and product
Innovation plug-ins
- Subscriptions
- Alexa and chatbot integrations
- Connected commerce with IoT
Sustainable eCommerce
- Give your customers the information they need to make sustainable choices
- Enable your customers to lead a carbon-neutral lifestyle
- Reduce wastage in packaging and logistics in your e-commerce operations
- Source your products from sustainable suppliers